Refund policy
š RETURN & REFUND POLICY ā PETLOREā¢
Returns & Refunds
At Petloreā¢, we are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not happy, weāre here to help.
30-Day Money Back Guarantee
We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused and in its original packaging
- With proof of purchase
How to Request a Return
To start a return, please contact us at:
š§ support@petlore.shop
Once your return is approved, we will provide you with instructions on how and where to send your item.
ā ļø Please do not send items back without contacting us first, as they may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support@petlore.shop, and we will resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5ā10 business days for the refund to appear, depending on your bank
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if used or opened.
Late or Missing Refunds
If you havenāt received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us at support@petlore.shop
Exchanges
We only replace items if they are defective or damaged.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Shipping costs are non-refundable
Contact Information
For any questions regarding returns or refunds, contact us at:
š§ support@petlore.shop